FAQ

Frequently Asked Questions

Will these look fake?
No. That is the entire point. Sotto lashes are designed to pass the test where someone who knows you well looks at you and genuinely cannot tell.

I have never worn strip lashes. Can I do this?
Yes. Our Starter Set includes an applicator and a guide. Most first-timers get it on the second try. By day three, it is muscle memory.

How long do they last?
15+ wears per pair with proper care. Remove gently, clean the band, store in the case.

What if I do not like the styles I chose?
Swap them. Subscribers can change styles anytime before their next shipment. No fees, no hassle.

Is the glue safe for sensitive eyes?
Yes. Latex-free, low-odor, clear-drying. Formulated for sensitive eyes and contact lens wearers.

How do I cancel my subscription?
Email us or click Manage Subscription in your account. One click. No guilt trip. No retention offers.

Do you ship internationally?
Not yet. We currently ship free to all US addresses. International shipping is on our roadmap.

What is in the Starter Set?
3 lash pairs in your chosen styles, sensitive formula lash glue (latex-free, clear-drying), a lash applicator tool, and a compact storage case.

How is this different from other lash brands?
Most lash brands design for 22-year-old influencers. Sotto is designed for women over 35 who want enhancement, not transformation. Our lashes are shorter, lighter, and built to disappear at the lash line.